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​General Terms and Conditions of Sale


TravelHand
39 Chemin de la Badesse, 13290 Aix-en-Provence, France
Email: contact[a]travel-hand.com

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1. Introduction


These General Terms and Conditions of Sale (hereinafter referred to as "Terms") apply to all services provided by TravelHand (hereinafter referred to as "we," "our," or "the Company"). By making a booking, you (the "Customer") agree to these Terms.

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2. Services Provided


TravelHand offers the following services:

  • One-week stays at destinations

  • Day excursions

  • Guided tours

  • Equipment rental via third-party suppliers

  • Consulting and training in accessible tourism and travel planning

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3. Pricing

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  • Day Excursions and Guided Tours:
    These services are offered at a fixed price per vehicle (minimum 6 people per vehicle). Prices vary depending on the vehicle chosen. Tailor-made excursions may incur additional charges.

  • One-Week Stays:
    Prices for one-week stays are listed as "starting from" and are subject to change based on the specific destination, accommodations, and season.

  • Consulting and Training Services:
    Prices for these services will be provided on a case-by-case basis, depending on the scope and requirements.

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4. Payment Terms

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  • Full payment for all services must be made in advance to confirm a booking.

  • Payment Methods: We accept payments via Stripe, which supports all major international credit cards.

  • Once payment is processed, a booking confirmation will be sent to the Customer via email.

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5. Booking Process

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  • Reservation: All bookings must be made via email at contact@travel-hand.com.

  • Confirmation: Upon receiving the booking request, we will provide a confirmation email detailing the service, price, and payment instructions.

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6. Cancellation and Refund Policy

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  • Cancellations by the Customer:

    • Cancellations must be made in writing via email.

    • If a booking is canceled [X] days before the scheduled date, a full refund will be issued.

    • Cancellations made less than [X] days in advance may incur a cancellation fee or no refund, depending on the proximity of the service date.

    • Specific conditions apply to custom-tailored services, which may not be refundable after booking confirmation.

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  • Cancellations by TravelHand:

    • In the event that we cancel a service for reasons beyond our control (e.g., weather, illness, force majeure), a full refund or rescheduling options will be provided.

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7. Changes to Bookings

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  • Modifications: Customers may request modifications to their booking, including changing dates or number of participants. Additional charges may apply.

  • Fees for Changes: Changes made less than [X] days before the scheduled service may incur an additional fee.

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8. Liability

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  • General Liability:
    We are not responsible for any injury, loss, or damage incurred during a tour or travel service unless due to gross negligence or misconduct on our part.

  • Force Majeure:
    We are not liable for failure to deliver services due to unforeseeable circumstances such as natural disasters, strikes, or government actions.

  • Customer Responsibilities:
    The Customer is responsible for ensuring their participation in activities is appropriate to their health and physical abilities.

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9. Insurance

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  • We recommend that Customers obtain travel insurance to cover potential risks, including cancellations, accidents, and medical emergencies.

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10. Data Protection

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  • Privacy Policy: We are committed to protecting your personal data. All customer information is handled in accordance with our Privacy Policy, which complies with applicable data protection regulations (e.g., GDPR).

  • We will not share your personal data with third parties except for service provision (e.g., equipment rental suppliers).

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11. Intellectual Property

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  • All materials, images, itineraries, and content provided by TravelHand are the intellectual property of the Company and are protected by copyright laws.

  • You may not reproduce, distribute, or use any of our content without prior written consent.

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12. Dispute Resolution

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  • If a dispute arises, the Customer may contact us via email to resolve the matter. If an agreement cannot be reached, the dispute will be resolved under the jurisdiction of [local jurisdiction, e.g., Aix-en-Provence, France].

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13. Governing Law

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  • These Terms shall be governed by and construed in accordance with the laws of France.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of Aix-en-Provence.

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14. Amendments

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  • TravelHand reserves the right to update or modify these Terms at any time. Customers will be notified of any significant changes via email or through our website.

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15. Contact Information


For questions or concerns regarding these Terms, please contact us at:


TravelHand
39 Chemin de la Badesse, 13290 Aix-en-Provence, France
Email: contact[a]travel-hand.com

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