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Frequently Asked Questions

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We’ve put together answers to the most common questions about our services to help you navigate with ease.

Whether you’re a curious traveler or simply looking to learn more about our commitment to accessible tourism, you’ll find plenty of useful information here.

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  • How do I book an accessible excursion or guided tour?
    You can book accessible excursions or guided tours directly on our website. Simply choose your preferred experience, and we'll confirm your booking.
  • How far in advance should I book my trip?
    To ensure we can accommodate your specific needs and provide the best possible experience, we recommend : Adapted stays: Book 3 to 6 months in advance to secure accommodation and tailored services. Accessible excursions : Reserve at least 2 weeks in advance to allow us to coordinate transportation and any specific needs. Guided tours : Reserve at least 1 week in advance to allow us to coordinate transportation and any specific needs. For last-minute bookings, feel free to contact us directly, and we’ll do our best to accommodate your request.
  • How do I book an adapted stay?
    To book an adapted stay, choose the stay that interests you from our options and fill out the booking form. We will get back to you within 72 hours based on your specific needs.
  • Can I customize my accessible trip?
    Yes! We offer fully customizable trips. Whether it’s choosing your tours, excursions, or accommodation, we can tailor everything to your accessibility needs.
  • Can I combine different services?
    Absolutely! We encourage you to mix and match our services to create a enriching experience. Combine an adapted stay with accessible excursions or guided food tours to make the most of your visit to the South of France. Availability may vary depending on the time of year, so we recommend booking early to secure your ideal combination.
  • What medical equipment can I rent ?
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  • Is the equipment sanitized and safe to use?
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  • How do I book equipment for my trip?
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  • Can equipment be delivered to my accommodation?
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  • What payment methods do you accept?
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  • Are there additional fees for adaptive services?
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  • What is the cancellation policy for trips?
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  • What happens if Travel Hand cancels a trip?
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  • Can I get a refund if I cancel my trip?
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  • Do you offer credits for future bookings?
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  • Who is Travel Hand ?
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  • Do you work with local businesses to promote accessibility?
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  • What are TravelHand’s core values and mission?
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  • Is TravelHand part of the social and solidarity economy?
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  • Can I travel with a caregiver or companion?
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  • Do you provide emergency assistance during trips?
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  • How can I contact Travel Hand for more information?
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  • Are transfers included for airports or train stations?
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  • How accessible are your black cabs or vans?
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  • How long are the excursions, and what destinations do you cover?
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  • What is included in the accessible excursions?
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  • Do you offer private tours?
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  • What guided tours do you offer?
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  • What’s included in a food tour?
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  • Can I book private tours for my group?
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  • Are the guides trained for adaptive needs?
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  • Are the tours accessible for all types of disabilities?
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  • Are guided tours suitable for wheelchair users or those with reduced mobility?
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  • Are the food tours customizable for dietary restrictions?
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  • What transportation options do you provide?
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  • Can you assist with travel documents, such as visas or medical certifications?
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